FAQ'S

FAQ'S

Below are frequently asked questions regarding our services or products. if your questions are not answered by the answers below. Feel free to so send us an e-mail through our contact form, if you have any files or pictures you can attach them as well.
  • Q. Where are you located?
    The production is located at Vejlbjergvej 11, 8520 Risskov – Aarhus. 

    Our production, office, and showroom are at this address. Our opening hours are:

                 Mon – Thu: 8:00 – 16:00        Fri:  8:00 – 14:00

    We welcome you to visit us at our showroom without an appointment during our opening hours.
  • Q. Are your glass railings according to building regulations?
    Profilshop only sells certified systems, tested by institutions as,
    IFH Rosenheim, Swiss Cert, BBRI, Istituto Giordano and Intertek.

    All glass panels are CE certified.
    We use only tempered laminated safety glass in our glass railings.
    Tempered glass is 4-5 stronger than normal float glass, and the laminate folio between the panels secures the glass will not fall out if an accident occurs.
    This is required by law in most European countries, though the regulations are slightly different for balustrades in each country.

    We guarantee our products in terms of regulations, quality, and safety.
  • Q. What is your payment policy?
    Our payment policy varies depending on the amount and payment method.

    Usually, for orders under DKR 20.000- full payment is required before delivery of the products.

    For custom orders over DKR 20.000 – a deposit is required when placing the order. The outstanding amount is balanced before the delivery of the products.  
    In cases where we supply fully installed products, usually, there are 2 seperate invoices made, one for the products and others for the installation work.
  • Question: Can I install glass railing on my Terrace – balcony ?
    In almost all cases it’s possible though it’s very important to inspect the foundation first, in order to see if it is robust enough for the desired type of railing.
    If in doubt about your balcony is suitable for mounting a glass railing, send us measures and details and we will evaluate and consult the best solution.
    You can attach files and pictures of your terrace/ balcony to help us evaluate the case